Marcus Hale
Claims Lead
Coverage people
The desk that reads your request
Plans are only as useful as the people who apply them. This team writes the schedules, checks claims against those schedules, and keeps members posted by email.
Elena Ward
Coverage Director
Priya Shah
Plan Advisor
Jonah Ellis
Systems Specialist
Camille Brooks
Member Care
Andre Cole
Repair Coordinator
How the roles fit together
Plan advisors help you match Silver, Golden, or Platinum to the equipment in the home. They do not add verbal promises. If a feature is not in the sample agreement, it is not part of the offer.
Claims leads compare the failure to the schedule. Systems specialists read technician notes on heating, cooling, plumbing, and electrical visits. Repair coordinators book the trade and send the status email. Member care handles billing questions about the plan fee and the service fee.
You can reach the whole desk at hello@raiseuphappy.com. Put the plan name in the subject so the right person sees it first.
